Privacy policy

AURAGAMERS.AE, operated by AlMurooj General Trading FZCO, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). AURAGAMERS.AE is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card details, transaction details, payment confirmations, and other payment-related information.
  • Account information, including your username, password, preferences, and settings.
  • Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your order history.
  • Communications, including information you provide when contacting us for customer support or other inquiries.
  • Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how you interact with and navigate our Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information to us.
  • Automatically through the Services, including through your device and through cookies and similar technologies when you use our website.
  • From service providers, including companies that support payment processing, shipping, analytics, website hosting, and customer service.
  • From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

1. To Provide, Personalize, and Improve the Services

We use your personal information to provide the Services to you, including to process payments, fulfill orders, arrange shipping, manage returns and exchanges, maintain your account, remember your preferences, and improve your shopping experience.

2. For Marketing and Advertising

We may use your personal information to send promotional messages by email, SMS, or other channels, and to show you advertisements for products or services on our website or on other platforms.

3. For Security and Fraud Prevention

We use personal information to help detect, investigate, prevent, and take action against fraudulent, illegal, or malicious activity, and to maintain the safety and security of our Services.

4. To Communicate With You

We may use your information to respond to your inquiries, provide customer support, send updates related to your account or orders, and maintain our relationship with you.

5. For Legal and Compliance Purposes

We may use your personal information to comply with applicable legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights, users, and business.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and service providers that help us operate our store and provide services such as payment processing, shipping, hosting, analytics, customer support, and order fulfillment.
  • With business and marketing partners to provide advertising, marketing, and promotional services, subject to applicable law.
  • When you direct us or consent, such as when you choose to use third-party integrations, social media features, or shipping services.
  • With affiliates or within our corporate group, where relevant for business operations.
  • In connection with legal obligations or business transactions, such as responding to lawful requests, protecting our rights, or in the event of a merger, acquisition, restructuring, or sale of assets.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information in order to power and improve the Services. Information you submit through our store may be shared with Shopify, as well as third parties that assist Shopify in providing its services.

In some cases, Shopify may process your information for its own purposes, including to improve its platform, provide enhanced services, and support advertising or analytics features. To learn more about how Shopify processes your personal information, please review Shopify’s consumer privacy policy and privacy portal.

Cookies and Similar Technologies

We and our partners may use cookies, pixels, tags, and similar technologies to operate and improve the Services, remember your preferences, understand how users interact with the site, and provide relevant advertising.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect some features and functionality of the Services.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. If you follow a link to a site not operated or controlled by us, you should review that site’s privacy policy and terms. We are not responsible for the privacy, security, or content of third-party websites.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe that a child has provided us with personal information, please contact us so that we can delete it.

Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to request a copy of your personal information
  • The right to object to or restrict certain processing
  • The right to opt out of marketing communications

You may unsubscribe from promotional emails at any time using the unsubscribe link in those emails. Even if you opt out of promotional messages, we may still send you non-promotional communications, such as order confirmations or important account-related notices.

To exercise any applicable rights, please contact us using the details provided below.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than the country in which you live. Where required by law, we will use appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please contact us at:

AURAGAMERS.AE
AlMurooj General Trading FZCO
Email: info@auragamers.ae
Website: https://auragamers.ae